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BlackVelvet

Community Manager

  • "BlackVelvet" started this thread

Posts: 1,134

Legion: Community Manager GF

Location: Karlsruhe - Germany

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1

Monday, June 18th 2012, 2:51pm

[INFO] Back to starter - possible issues and questions

A short information from our Customer support copied and pasted.

Back to starter - possible issues and questions


Overview

Within the next couple of days an expired gold pack will set an non veteran account back to his starter status again. At the moment, every single account, no matter if starter or veteran, benefits from the gold pack (chat, trade, characters), even though the gold pack already expired. This is not working as intended we are about to "fix" this.

With this little FAQ we would like to give you a helping hand if a customercomplains about his former gold pack account.
Please keep in mind to remind the customer about the fact, that it never has been planned to grant a permanent veteran status by using a single gold pack.

Official information:
After using a gold pack an account received a veteran status, which, even though the gold pack expires, never runs out. This is not working as intended and we have been able to locate and fix the issue.




Possible questions and
concerns



Character creation
What happens with the characters I created? Can I log into the game with my characters?
-> Yes, all your characters will stay your characters. We won't delete any of them.

Can I create more than two characters after my gold pack expired?
-> No, after your gold pack has been expired, you won't be able to create more than two characters. If your account already holds more than two characters, you won't be able to create new ones.


I can't stop the character deletion process? Why?
-> Because your account holds more than two characters. You can't have more than two characters on a starter account.

Can I use the account warehouse on all characters, even though I have more than two?
->Yes, your account warehouse remains the same.


Chat
I can't use the chat anymore? What happened?
->Your gold pack has been expired and your account has been set back to a starter status. Please check our chat restrictions here:
http://www.aionfreetoplay.com/website/featuresdetails/


Mail
I can't send mails to other player anymore. what happened?
-> Your gold pack has been expired and your account has been set back to a starter status. Please check our mail restrictions here:
http://www.aionfreetoplay.com/website/featuresdetails/


Trade/private shop
I can't trade items or kinah to other players anymore. What happened?
-> Yourgold pack has been expired and your account has been set back to a starter status. Please check our trade restrictions here:
http://www.aionfreetoplay.com/website/featuresdetails/


Broker
I still have items at the auction house/broker? What happen with this items after my gold pack expires?
- >If your item has been sold, you will receive the kinah. If your item has not been sold, you will receive the item. Changing from veteran status (gold pack) back to start wont cancel your auction.

I cannot cancel my auction at the broker. What is wrong?
-> Your gold pack expires, which mean, you are not able to start an auction or manipulate the existing one. You unfortunately have to wait until the auction expires.


Gathering/ Essencetapping
I am receiving the message "you have reached the maximum gather limit"? What is this? Why I am not able to gather anymore?
->Your gold pack has been expired and your account has been set back to a starter status. Please check our gather restrictions here:
http://www.aionfreetoplay.com/website/featuresdetails/


Extraction
I am receiving the message "you have reached the maximum extraction limit"?
What is this? Why I am not able to extract my items anymore?

-> Your gold pack has been expired and your account has been set back to a starter
status. Please check our extraction restrictions here:
http://www.aionfreetoplay.com/website/featuresdetails/


Selling items to a NPC
I can't sell items to a NPC anymore? What its wrong?
-> Your gold pack has been expired and your account has been set back to a starter status. We will provide a detailed list about this at later point.
- Community Manager - BlackVelvet|Hyatt

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