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BlackVelvet

Community Manager

  • "BlackVelvet" started this thread

Posts: 1,113

Legion: Community Manager GF

Location: Karlsruhe - Germany

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1

Tuesday, June 19th 2012, 1:09pm

Back to starter - problems occuring

With the "Back to Starter" script running, a bunch of problems arrived since the activation of this function:
  • Gold pack players encounter problems creating more than 2 characters on their account. The 8 character slot expansion for the account is not activated.
  • Active Gold packs are gone
  • Players who participated in the Beta to receive a Vet status for their account are back to Starter
So far we can confirm all of the above and I have taken some example accounts from players mentioning their problems in threads.
The developers are now investigating and check how to solve this issue.

We apologize for the inconvenience and try to fix this issue as soon as possible.

~BV

Edit: Only a certain amount of players are affected, not everyone.
- Community Manager - BlackVelvet|Hyatt

Nice things:

BlackVelvet

Community Manager

  • "BlackVelvet" started this thread

Posts: 1,113

Legion: Community Manager GF

Location: Karlsruhe - Germany

  • Send private message

2

Wednesday, June 20th 2012, 12:57pm

We are still investigating about reported issues but could identify some of them:

[Fixed]
  • Players with active Gold packs should have additional character slots available again
[Confirmed but not fixed yet]
  • Players who received their Vet status via Beta participation, lost their Vet status entirely. This is being confirmed, investigated and on the way to be fixed.
[Requires more investigation]
  • Active Gold packs expired out of the sudden: We are currently collecting cases via our support. If you did not report it already (please do not submit tons of tickets with the same content, one is sufficient), please do so.
  • (NEW) Transferred Vet accounts lost their Vet status: Same as above - please submit a ticket if you didn't do so yet. We are collecting the cases.
- Community Manager - BlackVelvet|Hyatt

Nice things:
This post has already been reported.