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Hello, All reports that have been sent via the support system have been checked thoroughly. Actions (=disqualification from the event) were only taken when the information we received was conclusive and the data we recorded confirmed the accusation. So yes – the people that have been disqualified were trading kills. Several people were involved in this process, supporters, support managers and also developers. Please keep in mind that we will not discuss single cases here within the forums. Admi…

Dear players, Within the past few days we were monitoring the forum very closely and also took your feedback and your remarks in consideration. Unfortunately we have to inform you that our general decision did not change. For the previously mentioned reasons we’re not able to tolerate this kind of software, that is hiding the true IP address of a user. But we would like to take the chance to explain some things, because it seems there were some misunderstandings: We will not actively search for …

Greetings Daeva, Due to continuous improvements in our systems and procedures, we’ve made some changes to our rules on Battleping and other such software. In sort, we will no longer be allowing people to use these tools to connect to our servers. While we understand this will be upsetting and frustrating to some players, we have several reasons for this change. Security Reasons We’ve noticed an increase in account theft from people using such software. While using this software, this also increa…

The following rules are in addition and to clarify the Terms and Conditions of AION Free-To-Play (aionfreetoplay.com/website/terms/en). §1 HACKING TOOLS / CHEAT SOFTWARE Using any kind of external program that is granting an advantage over other players and changes or manipulates data is strictly forbidden. (See also T&Cs, 4.3) §2 BOT USING Any form of automatic generated information created for malicious misuse is forbidden. (See also T&Cs, 4.3.) §3 BUG USING Using a bug for anyone’s profit int…