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Hello all, To further investigate your connection problems we ask you to run WinMTR for a latency test. A more detailed explanation on how to run this test will follow. Please send us this information once you are done. Make sure that the conditions while running the test are similar to the conditions with which you normally play and include a screenshot of your ingame ping. The following things need to be checked beforehand as they are known to cause connection problems in general: - LAN connec…

You may be forced to delete the Data folder in some circumstances when the client appears to have bugged. 1. Please go to your AION Directory. 2. Locate the folder called "Data" 3. Delete this and complete a file check

This will need to be done whenever you change files in the AION Directory and is very simple. 1. Start the AION Launcher. 2. At the bottom left, click the button "Run File Check" 3. Allow this to run completely. 4. Run the game like normal.

This may need to be done if you're having graphic issues in the game and you're unable to manually change these yourself. 1. Go to your Aion Directory: C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\Download or C:\Program Files (x86)\Gameforge\AION Free-To-Play Depending on your installation method. 2. Find the file called system.cfg 3. Delete 4. Launcher the game like normal.

symptoms: When you log in game you see large deformed textures as on the screen below textur10.jpg solution: 1. Delete the Data folder 2. Updated shaders 3. Reset the graphics settings That should solve your problem

When creating a new character sometimes the mouse control is not taken into account. To correct this problem, go to the Game Setup, Game tab, and uncheck the Block moving box by clicking.

Since Windows XP, there is a new entry in the registry to configure the behavior of TCP / IP. With the evolution of TCP / IP, it is now possible to answer several queries at the same time. By default, Windows expects 200ms before responding to multiple requests simultaneously. As soon as it can send two responses at the same time, it does. The problem is that in video games, this option can magnify your 200ms ping (time windows where expected). To change this setting in Windows, you must run reg…

Shaders are small programs to be executed by the graphics card. Aion therefore provides the source code of these to your driver that compiles and sends them to the graphics card. To avoid having to compile the same files all the time, Aion creates backup shaders compiled into a cache directory. Unfortunately Aion can not detect updates to the system files and it is possible that these shaders become incompatible. Aion will then goto black screen then the game closes itself. To force the game to …

Whenever you're connecting to the website using your Aion account name, check that you're using https. By default, the site does not force a secure connection, however using this will force it to a secure connection. Save the address below in your favorites and always use this address to connect to the site: aionfreetoplay.com/website/ CAUTION: After identification, the site returns consistently in unsafe mode (http). So after identification must again click on your favorite to return to secure …

Aion has a system log function that is disabled by default, however for recording some problems, it is very helpful to have this function activated. This is very easy and can be completed by doing the following: 1. Go to your Aion directory. 2. Create a new folder 3. Name this folder "aionlog" Once this has been completed, each time you run the game, 2 log files will be created in this location that will cover any problems you're having. If you're having some client problems, Customer Support wi…

Depending on the speed of your connection, this may create problems when you're trying to run Aion. To confirm your connection speed, please first make sure you disable any programs in the background. MSN, Skype, Xfire, Steam, etc etc Once completed, please go the the following site: speedtest.net/ This will provide you with the speed of your connection, please note this down and then go to this site: pingtest.net/ This will then provide you with the ping of your connection and generally how sta…

In some situation, Windows may be blocking your access to Aion with its built in firewall. To solve this, please do the following: 1. Open your Control Panel 2. Select "Allow a program through Windows Firewall" 3. In the settings window, go to the Exceptions tab. 4. Click Add Program and a new window will appear. 5. Now select browse and find your Aion.bin file. - This can generally be found here "C:\Program Files\Gameforge\AION Free-To-Play\bin32" depending on how you installed Aion. 6. Select …

These manipulations are used to verify the proper connectivity between your PC and the servers of AION Free-To-Play. They are to be completed if you have a problem connecting to a server, or if you have problems with high latency. There are two commands to check using Windows network, ping and tracert. Both commands use the ICMP protocol which work relatively well through firewalls (not all but most firewalls are configured by default). IP addresses and domain names of Aion: 79.110.83.79 or en.a…

Symptoms: The game works fine, but occasionally you receive one of the following errors: The game crashes with an error message like the following: OTCBuildClient32_woGG(3X) Or when you're ingame, you see red textures with "replace me" appearing inside them. Possible causes: There are millions of reasons of why this may happen, however the most common are provided below: - Incompatibility with other software - Files corrupted Game - A Windows problem - A problem with your graphics drivers - A ha…

In some cases it may happen that the game will continue to run after it has been closed. This can create an error and will not allow you to run more copies of the client and will result in an instant closing of the game. To solve this, complete the following: 1. Press Ctrl+shift+esc 2. Click the Processes tab 3. Order by "Image Name" 4. look for Aion.bin 5. Select and click "End Process" This will force close the client and you should be able to run the game like normal once this has been comple…

Since the release of patch 3.5, some people have encountered a game.dll error when trying to launch the game. Go to microsoft.com/en-us/download/details.aspx?id=26347 and Download the Visual C++ update. Keep in mind the x32(x86) install will fix the x32(x86) bin error, to fix the x64 bin error you will have to scroll down the page and download the x64 version. It is Advisable to install both x32(x86)/x64 fixes if you're running an x64 windows as the original Aion Bin is an x32 process After you …

Some problems will require you start your computer in safe mode, due to this, I have started a small tutorial here explaining how this can be done. 1. Press Start 2. Restart Computer 3. When your computer is booting up, tap F8 repeatedly until you reach the Advanced Boot Options 4. Select Safe Mode 5. Press enter Your computer will now boot in safemode.

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If you're experiencing network issues, here are a few tips on how to locate them and resolve them. Local Network: The Local Area Network (LAN) is part of your home network that connects your computer to the router you're using. Please make sure if you're encountering network problems that you're connected via Ethernet and not via WiFi and this has been known to create problems. Internet: This is what you're using to connect to Aion, so this will cover all issues found between your router to the …

this operation can be useful if you want to move your game folder, or if you're installing the game from a copy. This is rather easy to complete, however please only attempt this if you're an average to advanced computer user as mistakes here may create problems later on. 1. Click start and go to search 2. Type "regedit" and press enter 3. This will have opened the Registry Editor 4. Select the computer at the top in the left column then search for "AION-LIVE" 5. Once located you will see "BaseD…