We can't help you with this case. This kind of things are handled by support and support only. Just as a reminder, it is not allowed to speak about support cases on the forum. Thank you for your understanding.
Do you think it may be possible to have a button for if you wish to just play PvE or PvP. Not combining them which is a pain in the butt. Solo players don't stand any chance against a horde of the opposing team. To become invisible to PVP players when playing would be a great idea. Then we can carry on and just take in the sites around the game.
Just saying if you gonna merge new servers with old ones, a lot of ppl will leave this game so think twice
watch the video and read the comments before your team comes up with ideas that are so bad...